1. Introduction
FreshFlower.zone (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with our services. By using our website, you agree to the practices described in this policy.
2. Information we collect
We may collect the following types of information:
- Personal identification information: Name, phone number, email address, and delivery address provided during order placement, quote requests, or contact form submissions.
- Order information: Products ordered, quantities, delivery dates, delivery slots, payment details (processed securely through our payment partners), and order history.
- Business information: Business name, role, and monthly volume estimates submitted through wholesale or wedding enquiry forms.
- Technical information: Browser type, device information, IP address, and browsing behaviour collected automatically through cookies and analytics tools.
3. How we use your information
We use the collected information to:
- Process and fulfil your flower orders and deliveries
- Respond to your enquiries, quotes, and customer support requests
- Send order confirmations, delivery updates, and service notifications
- Improve our website, product offerings, and delivery experience
- Send promotional communications (only with your consent; you may unsubscribe at any time)
- Comply with legal obligations and resolve disputes
4. Information sharing
We do not sell, rent, or trade your personal information. We may share your information with:
- Delivery partners (Porter and similar services): To complete your delivery, we share your name, phone number, delivery address, and any special delivery instructions.
- Payment processors: To securely process transactions. Payment card details are handled by the payment gateway and are not stored on our servers.
- Analytics and technology providers: Anonymised browsing data may be shared with analytics tools to help us improve the website experience.
5. Data security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You may control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.
7. Your rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Lodge a complaint with a relevant data protection authority
8. Data retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order records are retained for operational and legal compliance purposes.
9. Children's privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at hello@freshflower.zone or call us at +91 99999 99999 during business hours.