1. General principle
Fresh flowers are time-sensitive, perishable products. Because flowers are sourced and prepared specifically for your delivery date, cancellation and refund options depend on how far the order has progressed. We are committed to fair resolution in every case.
2. Cancellation before preparation
If you cancel your order before it has entered preparation or dispatch, we will process a full refund to the original payment method within 5–7 business days. For same-day orders, please contact us immediately — our preparation window is typically 1–2 hours after confirmation.
3. Cancellation after preparation
Once flowers have been prepared, arranged, or dispatched for delivery, cancellation is no longer possible. If you need to reschedule rather than cancel, contact us and we will do our best to accommodate a different delivery date, subject to availability.
4. Same-day order cancellation
Same-day orders have a shorter cancellation window due to the expedited preparation and delivery process. Please call us directly at +91 99999 99999 for the fastest assistance. If the order has not yet been prepared, we will cancel and refund.
5. Quality concerns
If your order arrives damaged, wilted, or materially different from what was confirmed, please contact us with photographs within 24 hours of delivery. We will review the issue and, at our discretion, may offer:
- A replacement delivery of equivalent flowers
- A credit note for future orders
- A partial or full refund
Quality claims received after 24 hours may not be eligible for resolution, as flower condition can change due to handling and care after delivery.
6. Refund method and timeline
Approved refunds are processed to the original payment method. UPI and card refunds typically reflect within 5–7 business days. Cash-on- delivery refunds are issued via UPI transfer or store credit, at your preference.
7. Wholesale and bulk orders
Custom event work, bulk orders, and flowers specially sourced for a specific date may have separate cancellation terms agreed upon in the written quote. Please review your quote document for the applicable terms.
8. Wedding and event orders
Wedding and event floral orders are subject to the cancellation terms outlined in the individual event contract or quote. A non-refundable advance may apply to secure sourcing and reservation of specific flower varieties.
9. Non-refundable items
The following are generally not eligible for refunds:
- Orders cancelled after preparation or dispatch has begun
- Minor natural variations in flower colour, size, or bloom stage
- Deliveries where the customer was unavailable and the order was returned or disposed of by the delivery partner
10. Dispute resolution
If you are dissatisfied with a refund decision, please contact us at hello@freshflower.zone with your order number and details. We will review the matter promptly and aim to reach a fair resolution.
11. Contact
For refund or cancellation requests, reach us at hello@freshflower.zone or call +91 99999 99999 during business hours.